|> 1. Completely ignore the letter.
|> 2. Write back and apologize, saying it will never happen again.
|> 3. Write back and apologize, saying it will never happen again, and
|> here's a small piece of hardware/software or a coupon for such
|> as a token our regret.
|>
|> They chose 1., so I'll never buy a Dell again. So simple.
I wrote them a letter which they completely ignored. However, shortly after
and in response to phone calls, they replaced the computer with another one
with more problems.
They sent me token software (Cd-ROMs -- CNN's 100 defining moments of 1994,
Oxford Reference Library (crummy hyperstacky thing with no search
mechanism), and a diskette with software (Calendar Creator) copyrighted
1989 and "new" for "system 7". Black and White graphics I can hardly wait
to use). They doubled my warranty on the box and monitor but never bothered
to really apologise or make sure I was happy with the thing. They're
getting that software back, btw, and prolly with a nasty letter.
Oh shit. Now I have some sort of mysterious screen flicker.
<the heaviest sigh you can imagine>
I wish the choices were simple here. What I think I'll do is this: if they
don't manage to fix the computer this time out (expecting a fan replacement
tomorrow, which I hope will fix the screen flicker thing -- the fan is
actually a part of the power supply module), I'll tell them to take the
whole thing back (box and monitor) and I'll go buy a Power Computing clone
instead.
sigh again.
fran
call for works of short fiction and graphics:
http://www.nothingness.org/katiemur/callforpapers.html
http://www.nothingness.org/katiemur
katiemur@nothingness.org
~~~~~~~~~~~~~~